Last updated: 1 June 2026
GC Werkz respects your privacy and is committed to handling personal data responsibly. This Privacy Policy explains how we may collect, use, disclose, store and protect personal data when you visit our website, contact us, request a quote, communicate with us by WhatsApp, phone or email, or engage us for renovation, repair, maintenance, plumbing, ceiling leak, waterproofing, handyman, carpentry, electrical or commercial fit-out services.
This policy applies to GC Werkz’s website and related customer enquiry channels.
1. Personal data we may collect
We may collect personal data that you provide to us directly, including:
- Name
- Phone number
- WhatsApp number
- Email address
- Property address or location area
- Photos, videos or descriptions of renovation, repair, leak, waterproofing, plumbing, handyman, maintenance or fit-out issues
- Preferred appointment timing
- Access instructions, site constraints or building management requirements
- Messages, enquiries, quotations, invoices, service records and related communications
We may also collect limited technical information when you use our website, such as browser type, device information, pages visited, approximate location data, cookies and analytics data, where applicable.
2. How we collect personal data
We may collect personal data when you:
- Contact us through WhatsApp, phone, email or website links
- Request a quote or site visit
- Send photos or videos for review
- Engage us for services
- Communicate with our team, suppliers, subcontractors or appointed representatives
- Visit or interact with our website
- Provide feedback or follow-up information after an enquiry or service
3. Purposes for using personal data
We may use your personal data for purposes including:
- Responding to enquiries
- Reviewing photos, videos and descriptions of the requested work
- Preparing quotations, estimates or scope clarifications
- Arranging site visits, inspections, measurements or service appointments
- Coordinating renovation, repair, maintenance, plumbing, waterproofing, ceiling leak, handyman, carpentry, electrical or commercial fit-out work
- Communicating with you before, during and after the service
- Managing billing, payment, accounting and administrative records
- Coordinating with suppliers, subcontractors, workers, property managers or building management where needed for the requested work
- Improving our website, services, customer communication and internal processes
- Complying with legal, regulatory, tax, accounting, insurance or dispute-resolution requirements
- Protecting our rights, safety, property and legitimate business interests
We will not use your personal data for unrelated purposes unless permitted by law or with your consent where required.
4. Disclosure of personal data
We may disclose relevant personal data only where reasonably necessary, including to:
- Our staff, representatives, workers, suppliers and subcontractors
- Service providers who support website hosting, email, communications, IT, cloud storage, accounting, payment, analytics or business administration
- Building management, managing agents, property representatives or relevant site contacts where needed for access or work coordination
- Professional advisers, insurers, auditors or legal representatives
- Government authorities, regulators or law enforcement where required by law
We do not sell your personal data.
5. Photos and videos sent to us
Photos and videos are often useful for renovation, repair, leak, waterproofing, plumbing and maintenance enquiries. When sending photos or videos, please avoid including unnecessary personal information, faces, identification documents, private messages or unrelated household/business information.
We may use submitted photos and videos to assess the enquiry, prepare a quotation, explain the issue, coordinate the work and keep service records. We will not use identifiable customer photos, property photos or project images for public marketing or case-study purposes unless we have appropriate permission and the content has been reviewed for accuracy.
6. WhatsApp, phone and email communications
If you contact us by WhatsApp, phone or email, we may use the same channel to respond to your enquiry, request more information, arrange appointments, provide quotation details and follow up on the requested work.
Please note that communications sent through third-party platforms such as WhatsApp, email providers or cloud services may be processed by those platforms according to their own terms and privacy practices.
7. Cookies and website analytics
Our website may use cookies or similar technologies to support website functionality, understand page usage, improve user experience and assist with website performance or analytics.
You may adjust your browser settings to block or delete cookies. Some website functions may not work as intended if cookies are disabled.
8. Retention of personal data
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including service delivery, customer follow-up, business records, accounting, legal, regulatory, insurance, dispute-resolution and legitimate operational needs.
When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
9. Protection of personal data
We take reasonable steps to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
However, no method of internet transmission, messaging, email, electronic storage or website operation is completely secure. You should avoid sending unnecessary sensitive information through unsecured channels.
10. Access, correction and withdrawal of consent
You may contact us to request access to or correction of your personal data in our possession or control, subject to applicable legal exceptions.
You may also withdraw consent for certain uses of your personal data by contacting us. Please note that withdrawing consent may affect our ability to respond to enquiries, provide quotations, perform services or maintain necessary business records.
11. Overseas transfer and third-party services
Some third-party services we use, such as website hosting, email, analytics, cloud storage or messaging platforms, may process or store data outside Singapore. Where required, we will take reasonable steps to ensure that personal data transferred outside Singapore receives a standard of protection comparable to that under Singapore’s Personal Data Protection Act.
12. Accuracy of information
Please provide accurate and up-to-date contact details and enquiry information. This helps us respond properly, arrange appointments and prepare relevant service or quotation guidance.
13. Links to other websites
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal data to them.
14. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.
15. Contact us
For privacy-related questions, access or correction requests, or withdrawal of consent, contact:
GC Werkz
3791 Jalan Bukit Merah, #10-18 E-Centre@Redhill
Singapore 159471
Email: admin@gcwerkz.com
Phone: +65 8757 1343